Subscription T&Cs FAQs

Why are you updating the subscription Terms and Conditions?

We’re updating our terms to provide transparency in how we manage subscriptions. These updates provide greater clarity on your rights associated with your subscription.  

 

When will the updated terms take effect?

The new Terms and Conditions will come into effect three months from the date of the email or letter notifying you of the changes. 

 

How will I know if there are changes to my subscription in the future?

Updates to our subscription Terms and Conditions will be posted here. We will continue to keep you informed by post or email if the price of your subscription is changing.  

 

Will the price of my subscription change?

Subscription prices may change in the future, but if that happens, you will receive advance notice. You’ll have the option to cancel before any price adjustments take effect. 

 

Do I need to do anything to accept the new terms?

No action is required from you. By continuing with your subscription beyond 1 July 2025, you automatically agree to the updated terms. If you have any concerns or wish to cancel, please contact our customer experience team (details set out at FAQ 10 below) before this date. 

 

Can I cancel my subscription if I don’t agree with the changes?

Yes, you can cancel if you do not agree with the changes. However, we believe these changes offer greater flexibility and convenience for managing your subscription, and we hope you’ll continue to enjoy the benefits of being a valued DC Thomson subscriber. If you have any questions or concerns about the updates, our customer experience team is here to help and ensure your subscription continues to meet your needs. If you still wish to cancel, you can do so at any time before the changes take effect. Please contact our customer experience team via email at shop@dcthomson.co.uk or by phone at 0800 904 7260 (UK) or +44 1382 575 322 (from outside the UK) to cancel. Cancellations will take effect at the end of your current subscription period. 

 

Will I still receive my subscription benefits?

Yes, unless otherwise specified in the updates, your subscription benefits will remain the same.  

 

What do you mean by “prepay bundle”?

We accept both recurring payment methods and prepay payments for our products. The updated subscription Terms and Conditions apply only to subscriptions paid for by a recurring payment method like Direct Debit or recurring card payment, and not prepaid products which we have referred to as prepay bundles. 

Subscriptions paid for by recurring payment method continue until cancelled.  

 Pre-pay bundles are magazine products paid for via a one-off payment by card, cheque or another payment method such as PayPal. Pre-pay bundles end if you don’t renew at the end of the period you have paid for. 

 

What if I have further questions?

Our customer experience team is here to help. Please get in touch with us at shop@dcthomson.co.uk or call 0800 904 7260 (UK) or +44 1382 575 322 (from outside the UK). Our lines are open 9 am to 5 pm, Monday to Friday (UK time).