Operations Executive – 4 Month FTC

About Us:

At DC Thomson we are a business with a purpose – to make a positive impact on the communities we serve.

We are home to some of the world’s best loved media brands, organised around local news and radio, companionship, kids, advocacy, energy, puzzles and hobbies. The Courier, The Press & Journal, The Sunday Post, Beano, Stylist, Puzzler, The People’s Friend, My Weekly, bunkered, Energy Voice, Findmypast and Brightsolid are just some of the brands you might know us for.

Deeply rooted in our communities, we are investing in data, technology and talent to unlock a new level of understanding about what really matters to our customers. This is how we are shaping the future of media.

Our HQ is in Dundee and we have bases around the UK employing over 1,600 extraordinarily creative colleagues. They’re passionate about being part of the story of so many well-loved brands and they’re crucial to our ambitions for the company.

About the Role

The Subscriptions Team of DC Thomson is looking for a highly organised Operations Executive who has excellent communication and interpersonal skills. You will support the Head of Subscriptions and the wider team in managing subscription marketing, sales, fulfilment, reporting, analysis and administration activities. Additionally, you will support group warehousing and fulfilment activities, ensuring effective cost management while meeting required service levels.

Key Responsibilities:

• Support the Head of Subscription Operations in the pick, pack and dispatch of goods & customer communications to magazine & newspaper customers
• Liaise with internal stakeholders (such as the Head of Subscription Operations, Subscriptions Team, Magazine Operations Team, Customer Service etc.) and external service providers to maximise customer experience
• Produce operational reports for use by internal stakeholders
• Manage stock holding & stock disposal effectively
• Understand the value and importance of the department’s sales volumes and revenues
• Provide excellent customer service to both internal and external stakeholders
• Undertake any other reasonable additional tasks within the scope of the post

The Ideal Candidate:

• Has demonstrable/proven experience in a similar role (order processing/packing & dispatch)
• Has exposure to fulfilment processes and courier/postal services
• A multitasker with excellent organisation, communication, interpersonal and problem-solving skills
• Has meticulous attention to detail
• Proficient in Microsoft Office Suite (especially Excel)
• Has the ability to manage multiple stakeholders and work collaboratively with them

To apply for this role, please follow our online application process and submit a CV and cover letter.

This is a full-time, fixed-term position, working 35 hours per week from our Meadowside Office. The successful candidate will be offered a 4-month contract with the possibility of extension based on business needs. We offer a generous package including 34 days holiday, Health Cash Plan, Onsite Staff Gym, excellent Pension Scheme, a competitive salary, and many more staff discounts and benefits.

We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

If you have any issues with your application, please email recruitment@dcthomson.co.uk

Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.